Privacy Policy
Last updated on 10/11/2025
Terms of Service Last updated: 10 Nov 2025 1) Who we are These Terms of Service (“Terms”) govern your use of the Syvera platform, applications, APIs, and related websites (collectively, the “Service”) provided by(“Syvera,” “we,” “us,” or “our”). By creating an account, accessing, or using the Service, you agree to these Terms. If you are using the Service on behalf of a company or other entity, you represent that you have authority to bind that entity; “you” also refers to that entity. 2) Eligibility You must be at least 18 (or the age of majority in your jurisdiction) to use the Service. You may not use the Service if you are subject to sanctions or are otherwise prohibited by applicable export or financial laws. 3) Accounts & Security You’re responsible for your account, credentials, API keys, and content. Keep them secure and do not share them. You must notify us immediately of any suspected unauthorized access. We may require multi-factor authentication. 4) The Service Syvera provides tools to design, test, deploy, and monitor algorithmic trading systems. We do not provide investment, legal, tax, or financial advice; you are solely responsible for your trading decisions and compliance with applicable laws, broker/exchange terms, and market-data licenses. We may update or modify features (including Beta features) at any time. 5) Subscriptions, Trials, & Billing Fees are listed at checkout or in an order form and are billed in advance on a recurring basis unless otherwise stated. Taxes, duties, and withholdings are your responsibility. Unless required by law or expressly stated, all fees are non-refundable. Trials convert to paid plans unless cancelled before the trial ends. We may change prices with reasonable notice effective on your next billing cycle. 6) Fair Use & Rate Limits We may apply technical limits (requests per minute, job concurrency, storage, compute). Abusive, automated scraping or denial-of-service behavior is prohibited. 7) Proprietary Rights We own the Service and all related IP. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Service during your subscription. 8) Your Content & Strategies You retain rights to content you upload (e.g., strategies, prompts, parameters, datasets). You grant us a limited license to process such content solely to deliver and improve the Service to your organization, including troubleshooting, security, and quality. Model training: We do not use your private strategy content to train models unless you explicitly opt in (see Privacy Policy). 9) Market Data, Brokers, and Exchanges You are responsible for obtaining and maintaining any required market-data licenses and complying with third-party terms. If you connect broker/exchange accounts or provide API keys, you authorize Syvera to act on your instructions to place, modify, or cancel orders and to read account/position data. We are not a broker, dealer, or investment adviser and do not custody assets. 10) Risk Disclosure & No Advice Trading involves substantial risk of loss and is not suitable for every investor. Past performance does not guarantee future results. Automated systems can fail due to latency, slippage, outages, model error, or third-party failures. You bear all trading risk. Nothing in the Service constitutes a recommendation or advice. 11) Acceptable Use You agree not to: Use the Service for unlawful, infringing, deceptive, or harmful purposes; Attempt to reverse engineer or bypass security or rate limits; Interfere with the Service or other users; Upload malicious code or data you lack rights to process; Use outputs to violate third-party IP or data-provider rules; Engage in market manipulation or violations of exchange/broker rules. 12) Confidentiality We will treat your non-public information as confidential and use it only to provide the Service, except where disclosure is required by law. 13) Privacy & Data Processing Use of the Service is subject to our Privacy Policy and (where applicable) our Data Processing Addendum (“DPA”). If there is a conflict, the DPA controls for personal data processing on your behalf. 14) Beta Features Experimental or “Beta” features are provided as-is for evaluation and may be modified or discontinued without notice. Use at your own risk. 15) Third-Party Services The Service may link to or integrate with third parties (e.g., MT5, TradeLocker, TradingView). We aren’t responsible for those services; their terms and privacy policies apply to your use of them. 16) Suspension & Termination We may suspend or terminate access for violations or risks to service integrity. You may cancel at any time; cancellation takes effect at the end of your current term. Upon termination, your license ends and we may delete or anonymize data per the Privacy Policy and DPA. 17) Disclaimers THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ACCURATE, OR ERROR-FREE. 18) Limitation of Liability TO THE MAXIMUM EXTENT PERMITTED BY LAW, SYVERA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOST PROFITS, REVENUE, DATA, OR GOODWILL. OUR AGGREGATE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO SYVERA IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY. 19) Indemnification You will indemnify and hold harmless Syvera from claims, damages, liabilities, and expenses arising from your content, your use of the Service, your trading activities, or your violation of these Terms or applicable law. 20) Export & Sanctions You must comply with all export control, anti-corruption, and sanctions laws. You may not use the Service if you are a prohibited party or in a restricted jurisdiction. 22) Changes We may revise these Terms. If changes are material, we’ll provide reasonable notice. Your continued use after changes become effective constitutes acceptance.
1. Information We Collect
1.1 Personal Information
We may collect personal information, such as your name, email address, and other contact details when you voluntarily provide it to us, such as when you register for an account, subscribe to newsletters, or contact us through the website.1.2 Usage Information
We may collect information about your use of the website, including your IP address, browser type, device information, and pages visited. This information helps us analyze trends, administer the site, and improve user experience.
2. How We Use Your Information
We use the collected information for various purposes, including:
Providing and maintaining the website
Communicating with you about your account and our services
Sending newsletters, promotional materials, and other information you request
Analyzing website usage and improving our services
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy. We may share information with trusted third-party service providers who assist us in operating our website or conducting our business.
4. Cookies and Similar Technologies
We use cookies and similar technologies to enhance your experience on our website. You can control cookies through your browser settings, but disabling them may affect your ability to use certain features of the site.
5. Your Choices
You can manage your communication preferences by unsubscribing from newsletters or adjusting your account settings. You may also contact us to update or delete your personal information.
6. Security
We take reasonable measures to protect the security of your personal information. However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
7. Children's Privacy
Our website is not directed to individuals under the age of 18. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to remove such information.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on this page. Your continued use of the website after such modifications will constitute your acknowledgment of the modified Privacy Policy.
9. Contact UsIf you have any questions about this Privacy Policy, please contact us at info@syvera.io
